EERI Knowledge Center & Online Store-FAQ

What is a Knowledge Center?

EERI is proud to produce a wide variety of informative publications, many of which are available free of charge. The name Knowledge Center helps us let you know that this site is not just a place to purchase EERI products, but a place where you can come to learn something.

How do I know I’m getting my Member Discount?

EERI members always receive a 15% discount. In order to receive your discount, you must be logged in. You can log in by clicking the orange login button at the right side of the page, once you are logged in this button will notify you that you are “Successfully Logged In”.  You will see your member discount applied on the checkout page beneath the review your order section.

What kind of free resources are available in the knowledge center?

There are two types of free resources available in the knowledge center. The first type of free resources are those that will be shipped to you. Shipping charges still apply for these resources. The second type of free resources are free pdf downloads.  Free pdf downloads are available to you immediately and do not need to be added to your cart.

What are product options?

Many of EERI’s resources are available in multiple formats, if you see an item with the product options dropdown menu, make sure to select the desired media format before adding this product to your cart.

How do I access the downloadable products that I have purchased?

If you have purchased any downloadable products you will receive an email from the EERI Online Store after you have completed your transaction. This email will contain links to all downloadable products you purchase. Once you have opened the link please make sure to save the file as the link can only be opened three times.

How are shipping charges calculated? How long will it take my products to arrive?

If you select regular shipping, your products will be shipped via Media Mail and should arrive in 4-15 business days. Regular shipping rates are based on the total weight of your entire order.

What forms of payment are accepted?

EERI accepts Mastercard, Visa, and E-Checks as suitable forms of payment.

Other Questions:  If you have additional questions, please contact EERI at